Pennzoil Lubrication Limited Warranty

Warranty Terms and Conditions

Web Site Terms and Conditions

PENNZOIL LUBRICATION LIMITED WARRANTY

COVERING VEHICLE ENGINE PARTS FOR DO-IT-YOURSELF AND INSTALLED CUSTOMERS BY SOPUS PRODUCTS.

SOPUS Products warrants you, the vehicle owner or lessee whose name appears on the front of this Pennzoil Lubrication Limited Warranty document (“you”), that it will repair or replace, at its option and at its expense, the engine parts listed below, that fail on account of engine wear or which experience abnormal wear, because Pennzoil® motor oil failed to provide proper lubrication. The Pennzoil Lubrication Limited Warranty includes all the terms listed below. This Pennzoil Lubrication Limited Warranty is free. No one may charge you a fee for it, or change it, or make any exceptions to its terms. This Pennzoil Lubrication Limited Warranty is available on Pennzoil® motor oil to customers who change their own oil or have their oil changed by an installer, automotive center, commercial fast oil change facility, gasoline service station, or auto dealer and who use Pennzoil® motor oil.

THIS PENNZOIL LUBRICATION LIMITED WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES, AND THERE ARE NO OTHER WARRANTIES OR REPRESENTATIONS AND NONE SHALL BE IMPLIED. ALL WARRANTIES ARE LIMITED TO THE TERMS AND DURATION OF THIS EXPRESS WARRANTY. SOPUS PRODUCTS SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR FAILURE OF THIS PRODUCT, HOWEVER CAUSED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED LIMITED WARRANTY LASTS,OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS PENNZOIL LUBRICATION LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. THIS PENNZOIL LUBRICATION LIMITED WARRANTY DOES NOT EXTEND THE VEHICLE MANUFACTURER’S LIMITED WARRANTY.

A. How Long Does the Pennzoil Lubrication Limited Warranty Last:

It takes effect six (6) months after your first eligible purchase of Pennzoil® motor oil. As long as you do what it says in this Pennzoil Lubrication Limited Warranty, your vehicle’s Listed Engine Parts will be covered against lubrication caused failure from the time you were eligible for this Pennzoil Lubrication Limited Warranty program as follows:
• Up to 15 years or 500,000 miles (whichever is first) – if you exclusively use Pennzoil® top portfolio level full synthetic motor oil (i.e., Pennzoil Ultra Platinum™)
• Up to 10 years or 300,000 miles (whichever is first) – if you exclusively use other Pennzoil® motor oil products (i.e., Pennzoil®, Pennzoil Gold™, Pennzoil® High Mileage, Pennzoil Platinum®, or Pennzoil Platinum® High Mileage Full Synthetic motor oil)

Please note the following:
• You may change your level of warranty protection at any time as long as your vehicle is within 75,000 miles and within 72 months old.
• Once your vehicle has more than 75,000 miles or is more than 72 months old, you may only change from 15 years/ 500,000 miles warranty protection to 10 years/300,000 miles warranty protection. The change becomes effective as soon as you stop using the Pennzoil® top portfolio level full synthetic motor oil and start using the other Pennzoil motor oil products. This change cannot be reversed.
• Product names may change or a product may be substituted or discontinued without notice at SOPUS Products’ sole discretion.
• Vehicles used, registered or leased for commercial, agricultural or competition purposes do not qualify for the Pennzoil Lubrication Limited Warranty.

B. What Engine Parts Are Covered (“Listed Engine Parts”):

1. Pistons & Piston Rings
2. Oil Pump & Timing Chains
3. Crankshaft and Bearings
4. Rocker Arms and Pivots
5. Rods
6. Rod Bearings
7. Push Rods
8. Cam Shaft and Bearings
9. Valve Stems and Guides
10. Wrist Pins and Bushings
11. Turbo Bearings
12. Valve Lifter
13. Cylinder Lining or Bore
14. Distributor Drive Gear
15. Timing Gears or Sprockets

C. What You Do as Part of the Pennzoil Lubrication Limited Warranty Program:

1. Enroll online at www.pennzoil.com (except California and Michigan residents).
2. Service your vehicle’s engine with a Pennzoil® motor oil, in the service classification and viscosity grade that is appropriate for your vehicle as recommended by your vehicle manufacturer.
3. SOPUS Products requires you to change your vehicle’s oil and oil filter at least as often as recommended by the vehicle manufacturer.
4. Replace your vehicle’s air filter and air cleaner element at least as often as your vehicle manufacturer recommends, and maintain your vehicle’s emission control system in accordance with your vehicle manufacturer’s recommendations.
5. Follow all scheduled engine maintenance recommendations by the vehicle manufacturer.
6. Update your oil change records online at least once every twelve (12) months, even if no oil change has taken place, on the Pennzoil Lubrication Limited Warranty website so you can maintain your coverage (except for California and Michigan residents).
7. IMPORTANT:
• FOR CALIFORNIA AND MICHIGAN RESIDENTS ONLY: BY STATE LAW CALIFORNIA AND MICHIGAN RESIDENTS ARE NOT REQUIRED TO REGISTER ONLINE. CALIFORNIA AND MICHIGAN RESIDENTS NOT REGISTERING ONLINE MUST COMPLY WITH ALL OTHER TERMS AND CONDITIONS OF THE PENNZOIL LUBRICATION LIMITED WARRANTY. CALIFORNIA AND MICHIGAN RESIDENTS REGISTERING ONLINE ACKNOWLEDGE THAT THEY WILL COMPLY WITH ALL REQUIREMENTS, INCLUDING UPDATING RECORDS ONCE PER YEAR AS PER THE TERMS AND CONDITIONS OF THE PENNZOIL LUBRICATION LIMITED WARRANTY PROGRAM.
• If you have your oil professionally changed and your vehicle’s engine and emission control system professionally serviced by an installer, automotive center, commercial fast oil change facility, gasoline service station, or auto dealer, save all of your receipts.
• If you change your own oil, you must save all your receipts from a merchant or retailer showing your required Pennzoil® oil and filter purchase, as well as your receipts for having your engine and emission control system serviced.
• Keep these receipts in a safe place.
• If you have a claim, you must be able to show SOPUS Products that you used Pennzoil® motor oil, and satisfy all other requirements, before you will be eligible for reimbursement under this Pennzoil Lubrication Limited Warranty.
• To ensure you do not forget updating your records online, at your request, we will send you up to three reminders within the two months prior to the deadline via the email account you used to setup your account on the Pennzoil Lubrication Limited Warranty website. If you do not update your records, your account will be inactivated and you will no longer be covered under the Pennzoil Lubrication Limited Warranty program. To reactivate the account you will have to re-register and follow the program terms and conditions.

D. What Else Is Important (including Eligibility and Exclusions):

1. SOPUS Products will consider your claim for payment if you show that you complied with all of the terms and conditions of this Pennzoil Lubrication Limited Warranty, unless SOPUS Products can show in good faith that one or more excluded conditions set forth below caused your claimed damage(s).
2. This Pennzoil Lubrication Limited Warranty only covers passenger cars, vans, SUVs and pickup trucks with a gross vehicular weight of 10,000 pounds or less that you own or lease, and which have been driven 75,000 miles or less when you first used Pennzoil® motor oil and whose manufactured date is within the last 72 months of your first use of Pennzoil® motor oil (“Eligible Vehicle”). If the Eligible Vehicle is leased, it may be covered, but only if you are an individual, or a professional association or a professional corporation, and are primarily obligated for repairs and maintenance.
3. This Pennzoil Lubrication Limited Warranty is transferable. You can transfer this Pennzoil Lubrication Limited Warranty before your vehicle has been driven 75,000 miles, but only if the person you transfer it to has copies of your receipts or can prove your compliance with the terms of the Pennzoil Lubrication Limited Warranty. You must start the transfer process via the Pennzoil Lubrication Limited Warranty website. For more details contact Pennzoil Lubrication Limited Warranty headquarters via email at pzlwarrantysupport@kerrygroup.net.
Note: For California and Michigan residents who have not registered online, you must be able to show proof that the transfer took place within the mileage requirements and compliance with the other terms of the Pennzoil Lubrication Limited Warranty.
4. This Pennzoil Lubrication Limited Warranty does not cover vehicles modified for, or used in competitive events, or which are subject to similar abnormal driving conditions.
5. This Pennzoil Lubrication Limited Warranty does not cover claims that result from (1) pre-existing conditions (which may be verified through an oil spectro-chemical analysis, at SOPUS Products’ discretion), (2) collision, negligent or intentional abuse, (3) improper service or maintenance, (4) defect in manufacture or Listed Engine Parts, or caused by parts that are not Listed Engine Parts, (5) improper installation of any part, or (6) failure to maintain motor oil or engine coolant at levels prescribed by the manufacturer.
6. If your repair claim is covered by the vehicle manufacturer’s limited warranty or any extended service contract, you cannot collect again from SOPUS Products. However, if your extended service contract contains a deductible amount, SOPUS Products will pay your deductible amount if the extended service contract covers a claim also covered by this Pennzoil Lubrication Limited Warranty.
7. Payment of claims is limited to one (1) claim for the reimbursement of “Qualified Repair Expenses” that you actually pay to repair covered damages. “Qualified Repair Expenses” are defined as (1) actual parts and labor expenses necessarily incurred to repair damaged “Listed Engine Parts”, only, which shall be no more than the time to make repairs or to replace the “Listed Engine Parts”, allocated by Chilton’s Flat Rate Guide or other industry accepted flat rate guide times (x) the commercial repair shop’s posted hourly rate, plus (+), if necessary, the reasonable cost of a replacement engine part of like kind and quality; and (2) incurred within the warranty coverage duration as stated above.
8. You will void this Pennzoil Lubrication Limited Warranty if your application or other information submitted contains untrue information, or if your vehicle is not an Eligible Vehicle.
9. The Pennzoil Lubrication Limited Warranty is only available to legal residents of the United States.

E. What to Do If You Have A Claim:

1. You must start a claim online via the Pennzoil Lubrication Limited Warranty website BEFORE you have any repairs made. If you have any questions, you may contact warranty headquarters via email at pzlwarrantysupport@kerrygroup.net. Upon receiving authorization from the claims administrator, you may have repairs under the Pennzoil Lubrication Limited Warranty made by the car dealer from whom your vehicle was purchased or leased, or in the repair shop of your choice.
2. Before repairs are made to your vehicle, you must provide the claims administrator with all of the following:
a. A copy of your Pennzoil Lubrication Limited Warranty (except California and Michigan residents) and all receipts showing oil changes or purchases using Pennzoil® motor oil, with dates (receipts must be printed, not hand written, and must clearly show Pennzoil® motor oil was used as per the terms and conditions of the Pennzoil Lubrication Limited Warranty program);
b. Copies of all other service and repair orders that will verify compliance with the terms of this Pennzoil Lubrication Limited Warranty;
c. A copy of your lease agreement if the vehicle is leased;
d. A copy of the current vehicle registration card;
e. A complete statement of damage and repair costs;
f. A sample of the motor oil and the damaged parts at the time of the claim, if requested by SOPUS Products.
3. SOPUS Products may, at its discretion and at its own expense, conduct such further investigation as may be required to determine the cause of the claimed problem and your eligibility for reimbursement of the repair claims.
4. If you have complied with the terms and conditions of this Pennzoil Lubrication Limited Warranty, SOPUS Products will approve the claim and make payment, as provided in this Pennzoil Lubrication Limited Warranty, after the repairs are completed

ANY CLAIM IS LIMITED TO $5,000.00, OR THE ACTUAL CASH VALUE OF THE ELIGIBLE VEHICLE, WHICHEVER IS LESS. YOUR REIMBURSEMENT UNDER THIS PROGRAM WILL NEVER BE MORE THAN QUALIFIED REPAIR EXPENSES. YOU MAY ONLY HAVE ONE (1) CLAIM PER ELIGIBLE VEHICLE UNDER THE PENNZOIL LUBRICATION LIMITED WARRANTY.

© SOPUS Products 2017. All rights reserved. 158385



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Web Site Terms and Conditions

This Web site is owned by Pennzoil-Quaker State Company d/b/a SOPUS Products ("Company"). This Web site is intended to provide you with information regarding the Pennzoil Lubrication Limited Warranty offered by the Company. By accessing, using, or downloading material from this Web site, you agree to the following terms and conditions:

United States Forum – This Web site is intended solely for use in the United States. Activities involving certain countries may require compliance with various laws and regulations. Therefore, visitors to this Web site who are located in or affiliated with a country other than the United States should immediately exit this Web site.

Agreements – The transactions you conduct through this Web site may be subject to written agreements between the Company and you. The information, products and services contained in this Web site do not change the terms of your written agreements with the Company. However, you agree to be bound by the transactions you conduct through this Web site.

Password – You may receive a password to access certain areas of this Web site. You are responsible for maintaining the confidentiality of the password, and are fully responsible for all activities that occur under your password. You agree to (a) immediately notify the Company of any unauthorized use of your password or any other breach of security, and (b) ensure that you fully log off from the Web site at the end of each session. This Web site does not require you to change your password; however, the Company encourages you to periodically change your password. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with this section.

Access – The Company hereby grants to each user of this Web site a limited, revocable, non-transferable, and non-exclusive license to access this Web site on the terms and conditions contained herein. The Company reserves the right to limit or terminate any user’s access to this Web site, at any time, and without notice. Each user acknowledges and agrees that he/she has read and will be bound by the Terms of Use maintained on this Web site. Each user further acknowledges and agrees that the Company may, from time to time, revise and change those Terms of Use, without notice to user, and user shall be bound by any such changes and revisions, and it shall be user’s duty to make certain he/she is familiar with the then-current version of the Terms of Use. Each user also agrees to comply with any IT security procedures and policies that the Company may implement, from time to time, to protect the Company’s IT infrastructure. No user may allow a third party to access this Web site without the prior approval of the Company, and the Company may deny such approval at its sole discretion. The Company may also condition any access to this Web site on the user executing a written access agreement with the Company. Without limiting the generality of the foregoing, each user is prohibited from allowing a third party to access this Web site with automated systems that extract data from this Web site. The Company reserves the right to charge fees for access to this Web site. Except as permitted by these Terms of Use or by the Company, no user shall post any content to this Web site.

Use Restrictions – All the content on this Web site, including all the text, graphics, logos, designs, titles, button icons, photographs, graphs, sounds, data, images, audio and video clips available on this Web site (“Content”), is the property of the Company or its content suppliers, and is protected by U.S. and international copyright, trademark and other applicable laws. The compilation, collection, selection, arrangement, assembly and coordination of all Content available on this Web site is the exclusive property of the Company and is protected by U.S. and international copyright, trademark and other applicable laws. All the Content available on this Web site may only be used by you in connection with your personal or business activities with the Company. You may make copies of selected portions of the Content with Company’s prior written consent, provided that such copies are made only for the purpose of your personal or business activities with the Company, and only if you maintain any proprietary notices contained in such Content. Any other use, including, but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the Content for any other purposes, is strictly prohibited.

Disclaimer – THIS WEB SITE AND THE INFORMATION, PRODUCTS, SERVICES, PROMOTIONS AND PROGRAMS CONTAINED IN OR PROVIDED THROUGH THIS WEB SITE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE AND NONE SHALL BE IMPLIED. IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS WEB SITE OR THE INFORMATION, PRODUCTS, SERVICES, PROMOTIONS AND PROGRAMS CONTAINED IN OR PROVIDED THROUGH THIS WEB SITE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS DISCLAIMER ALSO APPLIES TO YOUR USE OF ANY WEB SITE LINKED TO OR FROM THIS WEB SITE.

Accuracy – The Company attempts to be as accurate as possible, however, the information and materials contained in this Web site may not be current. The Company makes no representations or warranties as to the accuracy, reliability, or completeness of the information, text, graphics, links, or other items contained in this Web site or in any Web site linked to or from this Web site. The Company expressly disclaims liability for any errors or omissions in the information or materials contained in this Web site or in any Web site linked to or from the Web site, and also disclaims any duty to update the information or materials or to advise you when the information or materials are revised or discovered to be inaccurate, incomplete or erroneous.

The Company may invalidate any transaction that is based on erroneous or inaccurate information supplied to this Web site by any person or the Company, its employees, contractors, or agents.

Links – This Web site may include links to external Web sites. These links are provided in order to help you quickly and easily find relevant Web sites, services and/or products that may be of interest to you. It is your responsibility to decide whether any services and/or products available through any of these Web sites are suitable for your purposes. Also, you may have linked to this Web site from an external Web site. We are not responsible for the owners or operators of any of these Web sites nor for any information, goods or services they supply nor for the content of their Web sites. Nothing contained in this Web site should be construed as an endorsement by the Company of any of the external Web sites. We do not give or enter into any conditions, warranties or other terms or representations in relation to any of these Web sites nor accept any liability in relation to any of these Web sites (including, but not limited to, any liability arising out of any claim that the content of any external Web site infringes the intellectual property rights of any third party).

Viruses – The Company expressly disclaims any liability for any damage to your computer, information system, or other property due to your use of this Web site or your downloading any materials, text or images from this Web site, including, but not limited to, damage caused by viruses that may infect your computer or information system.

Trademarks – The trademarks, service marks, trade names, logos, and other indications of origin displayed in this Web site are owned by the Company or a third party who has granted the Company a right to use them. Nothing contained herein should be construed as granting any person or entity the right to use any such marks displayed here without the written permission of the owner. Other product and company names mentioned in this Web site may be trademarks or service marks of their respective owners.

Proprietary Information and Submissions – The Company does not wish to receive confidential or proprietary information from any user through its use of this Web site. If users of this Web site are (or are employed by) a competitor of the Company, users agree not to submit any competitively sensitive information, including, but not limited to, information with respect to the users’ (or their employer’s) customer lists, supply, inventory, output, territories, markets, prices, and other sales arrangements for services and products that compete with services and products of the Company. Should any user of this Web site respond with information such as feedback data, questions, comments, suggestions, postings, or the like regarding this Web site or any products, services, promotions, programs or policies, such information shall be deemed to be non-confidential and will become the property of the Company, and the Company shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, adapt, modify, create derivative works from, display, disclose, publish, broadcast, and distribute the information to others without any limitation or obligation whatsoever (including, but not limited to, the obligation to compensate user in any way). Users agree not to submit any material to this Web site that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable or that consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” Users may not use a false e-mail address, impersonate any person or entity, or otherwise mislead the Company as to the origin of the material or other content. The Company reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

Changes – The Company reserves the right to make changes to this Web site and to any products, services, promotions, programs, or policies described in this Web site, and to suspend or terminate this Web site or the products, services, promotions, programs, or policies at any time, for any reason, and without notice.

Other Company Web Sites – These Terms of Use relate to the Pennzoil Lubrication Limited Warranty Web site. Other Company Web sites may contain terms and conditions that are different from these Terms of Use. If you visit other Company Web sites, do not assume that these Terms of Use apply to any other Company Web site.

Revised and New Terms of Use – The Company may, from time to time, revise and modify these Terms of Use. Your continued access and use of this Web site bind you to any new terms or conditions.

Web Master: Kerry Group, LLC
44 Soccer Park Road
Fenton, MO 63026
(636) 203-5550
webmaster@kerrygroup.net

Last Revised: 3/22/2011


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